Shipping and Return Policy

Thank you for shopping with Lyallpur Organics. We aim to provide you with a smooth and enjoyable shopping experience. Please read our Shipping and Return Policy carefully.

1. Shipping Information

• Processing Time: Orders are typically processed within 1-3 business days. Orders are only shipped on business days (Monday to Friday, excluding public holidays).
• Shipping Methods and Delivery Time: We offer standard shipping to most locations. Delivery times vary based on your location, but typically range from 5-7 business days for domestic orders. For international orders, delivery may take 10-15 business days.
• Shipping Charges: Shipping costs are calculated at checkout based on your location and the size/weight of your order.
• Order Tracking: Once your order has shipped, you will receive a tracking number via email to track your shipment.

2. Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete shipping information provided at checkout.

3. Order Issues

If you experience any issues with your order, such as a damaged product or an incorrect item, please contact us within 48 hours of receiving your order, and we will assist you in resolving the issue.

4. Returns and Exchanges

• Eligibility for Return: Returns are accepted within 14 days of receiving your order, provided the item is unused, unopened, and in its original condition.
• Non-returnable Items: Some items, such as perishable goods or products marked as non-returnable, are not eligible for return.
• Return Process: To initiate a return, please contact our customer service team at info@lyallpurorganics.com with your order number and reason for the return. We will guide you through the return process.
• Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account.

5. Exchanges

If you wish to exchange an item for a different size or product, please contact our customer service team. Depending on availability, we will arrange the exchange for you. You may be required to pay for return shipping costs.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at info@lyallpurorganics.com. We will either replace the item or issue a full refund, based on your preference.

7. Cancellation

Orders can only be canceled before they are shipped. If you wish to cancel your order, please contact us as soon as possible. Once your order has been processed or shipped, cancellations may not be possible.

8. Contact Us

For any inquiries or assistance regarding shipping and returns, please reach out to us at:

• Email: info@lyallpurorganics.com